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ICANN RP's Personal Meeting Room - Shared screen with speaker view
phuongdt
59:45
Registrants sometimes think their needs will be solved quicker when they contact to the highest level, registry
Dan Wright - pair Networks
01:02:30
As a registrar and hosting provider, one customer issue we often run into is customers whose first encounter with new ICANN procedures (IRTP-C, Contact Verification, etc…) is when we start telling them they have to do something they never had to do before or else we will prevent them access to the domain name.
yuko.green
01:03:10
@phuongtd and @Dan Wright, would you like me to read out loud your comments? This is Yuko Green, Icann Staff, the Remote Paritipant Manager
Dan Wright - pair Networks
01:03:10
Registrants don’t understand ICANN at all. Any change in ICANN policy is seen as “my registrar is adding new things to make my life more difficult"
Dan Wright - pair Networks
01:03:25
Sure. Thanks.
phuongdt
01:04:53
@Dan Wright: That's true, even we make alot of effort to explan the key thing for them
yuko.green
01:10:13
@phuongdt, please let me know if you'd like me to read ou loud your comment. Please also privide your affiliation if possible.
phuongdt
01:10:29
yes sure, thank you
Dan Wright - pair Networks
01:20:51
COMMENT: Perhaps someone could put out a survey to registrars on customer issues?
Cherie Stubbs, RySG Support
01:24:55
What about pulling together a Registrant Focus Group to discuss/identify issues and challenges from their perspective? To look at this from the outside looking in? Just a thought ...
yuko.green
01:25:41
@Cherie Stubbs, Unfortunaltey the queue has been closed, but I will flag your suggestion to the panel.
Cherie Stubbs, RySG Support
01:26:59
Thanks, Yiko!
Cherie Stubbs, RySG Support
01:27:17
Sorry, Yuko! :-)
yuko.green
01:27:36
@cherie, not a problem. Thank you for the comment/suggestion!