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Terri Agnew's Personal Meeting Room - Shared screen with speaker view
Cheryl Langdon-Orr
01:14:12
Thanks @Steve
Maxim Alzoba
01:15:25
sound seems to be fine
julie.hedlund
01:16:37
Greg Shatan has his hand up.
Susan Payne
01:18:01
could everyone who isn't speaking mute their microphones please - bottom RH corner
Greg Shatan
01:18:46
The Zoom default is apparently all microphones on....
Vanda Scartezini
01:18:58
sorry to a drive later…
Vanda Scartezini
01:19:11
arrive
Greg Shatan
01:19:21
Christa, Congratulations on your acronyms!
Vanda Scartezini
01:19:33
thank you Cheryl
Christa Taylor
01:19:35
;-)
Steve Chan
01:20:06
@Greg, indeed the default is a live mic upon entry at this point.
Maxim Alzoba
01:22:00
what good is about zoom - you can use coffee icon
ddd
01:22:38
I am here, but I cannot see my name among the participants
daustin
01:22:46
It's Donna Austin. Why does my name come up as daustin?
Michael_Flemming
01:22:59
I think thats the name of your computer
Taylor Bentley (ISED, Government of Canada)
01:22:59
Cool feature. Thanks!
Collin Kurre
01:23:04
You can rename yourself if you hover over your name
Michael_Flemming
01:23:10
I mean profile.
Michael_Flemming
01:23:15
I come up as Me
Michael_Flemming
01:23:17
is that right?
Susan Payne
01:23:17
was that something we can all do or just Cheryl? if the former, could you please go through that again?
julie.hedlund
01:23:21
@ddd — You may need to scroll down the participants list to see your name.
daustin
01:23:22
Thank you so much Cheryl
Karen Day
01:23:32
That could be very entertaining
Steve Chan
01:23:41
@Susan, are you talking about toggling between shared screens?
Susan Payne
01:23:48
yes
Anne Aikman-Scalese
01:23:55
Donna - it may have picked up your email address or login when you first logged in to Zoom
Michael_Flemming
01:24:00
I am here too
Michael_Flemming
01:24:03
But who am I?
Steve Chan
01:24:05
And reminder, please mute your lines if you’re not speaking. The default is a live line upon entry.
Michael Flemming
01:24:27
There we go
Karen Day
01:24:27
I see you in the list Annabeth :)
julie.hedlund
01:24:31
I see you @Annebeth on the list.
Steve Chan
01:24:37
@Susan, sure, we’ll cover that again.
Maxim Alzoba
01:25:04
it is possible to use ‘pop out’ on the top left corner of participants - to make it bigger
Michael Flemming
01:25:18
I have Julie and Steve both sharing their screens
Steve Chan
01:25:31
Nothing to add, thanks!
Michael Flemming
01:25:33
Who am I supposed to look at?
julie.hedlund
01:26:07
@Michael: You can look at the agenda (me) for now, but when we go to the Review of Summary Documents you can switch to Steve’s screen.
Kristine Dorrain
01:26:13
Apparently you can close the entire Zoom app while the audio is running and the chat is open. I can't figure out how to get it back so I'm going to try to close out and try again.
Steve Chan
01:26:43
Hand raised now (I can’t actually raise my hand)
Kristine Dorrain
01:27:00
Oh, my now it's back. OK. Well I'm going to have a lot to learn.
Cheryl Langdon-Orr
01:27:16
:-)
julie.hedlund
01:29:31
@Cheryl: Actually the transcript will be the record for this meeting and will pick up Christa’s SOI update.
Steve Chan
01:29:57
@Susan, hopefully that was helpful :) If not, happy to go over it again.
Susan Payne
01:30:21
@steve, thanks
Vanda Scartezini
01:30:29
i use zoom on my business here so no big problems
Maxim Alzoba
01:31:04
recording of zoom works well (my last conf call was available as a recording in 15 min with good quality)
Donna Austin, Neustar
01:35:19
okay, thanks Cheryl
Steve Chan
01:36:50
To put a finer point on the previous section, do the policy goals/what the WG is seeking to accomplish make sense? Do they seem complete? Do the concepts make sense?
Steve Chan
01:38:38
Hi Cheryl, hand up for a quick clarifying point.
Olga Cavalli
01:39:06
hi apologies for being lte, some issues with zoom but now its fine
Susan Payne
01:40:51
@Steve that doe smake saense, ie I understand what you are saying, but that's pretty misleading not to have it in new ideas
Susan Payne
01:41:50
yes, that would help
Donna Austin, Neustar
01:42:46
I think Newstar should be Neustar :-)
Steve Chan
01:43:16
i’m going to blame autocorrect :)
Donna Austin, Neustar
01:43:40
Open the queue Cheryl
Michelle DeSmyter
01:44:07
@Jamie - please let me know if you need a dialout
Michelle DeSmyter
01:45:16
I am dialing Jamie now
Cheryl Langdon-Orr
01:45:57
Phew!!!
Cheryl Langdon-Orr
01:46:02
thanks Susan
Maxim Alzoba
01:46:15
I must admit, overall quality of audio is better in Zoom
Donna Austin, Neustar
01:46:47
no problem
Maxim Alzoba
01:48:02
we had to use icannwiki for some processes (to evaluate what to do and how)
Anne Aikman-Scalese
01:48:47
Agree with Jamie that community applications take longer to build.
Maxim Alzoba
01:49:20
Also GEO applicants (cities) work on annual cycles (mayors offices are not too flexible due to heavy regulation)
Justine Chew
01:50:52
Support Cheryl's remark on Communications Plan. Which is why we think more than 6 months may be needed.
Cheryl Langdon-Orr
01:51:19
Noted Justine
Maxim Alzoba
01:52:39
or at least non-objection from the relevant governments (for GEOs)
Annebeth
01:52:55
I have to run, is there anything more from my side you need?
Justine Chew
01:54:15
I suspect we may need to distingush between communications period and application period.
Anne Aikman-Scalese
01:54:26
Annebeth - thank you - what period would government applicants need between window open and application deadline?
Jamie Baxter | dotgay
01:55:06
my larger comment is that I am most concerned the concept of time required for various application types is not reflected in the current docs, and I don’t think that should be lost or dropped out of the conversation
Maxim Alzoba
01:55:10
it seems to be Kavouss … was
Annebeth
01:55:18
#Anne, I am afraid that Olga is the right person to answer that - or perhaps Kavouss? Who is calling now?
Anne Aikman-Scalese
01:56:00
I was thinking Work Track 5 might address. THank you.\
Annebeth
01:56:22
I will make a note of that, Anne, and ask Olga next meeting.
Anne Aikman-Scalese
01:56:34
THank you Annebeth!
Vanda Scartezini
01:59:30
@ annebeth - last time for instance, Sao paulo could not join due the short period because we were changing governemnt at the time, besides it was also vacation summer period. guess governments need at least 6 months to guarantee pass through all the authorities needed. also my point would be the final time to apply shall fall in spring or autumn to avoid vacation on both hemispheres
Flip Petillion
02:01:15
Apologies, I need to step out for a client meeting. Flip
Steve Chan
02:02:16
For the comment from ICANN org about 2.2.3.c.1, that’s referring to Applications Assessed in Rounds (full WG), in case that was not clear.
Justine Chew
02:04:21
Yes, corrrect
Cheryl Langdon-Orr
02:10:07
Sure did
Donna Austin, Neustar
02:11:01
Can someone remind me what GSC is?
Justine Chew
02:11:24
@Donna, GSC or GSE?
Anne Aikman-Scalese (IPC)
02:11:34
THis s is a bit odd since Donna had said we were not considering questions now but now Steve says we are discussing new ideas. Very confusing.
Justine Chew
02:11:40
@Donna, never mind ;)
Steve Chan
02:11:46
Good point Donna, just added.
Donna Austin, Neustar
02:11:57
Thanks Steve, I was confusing it with GSE.
ALBERTO SOTO
02:12:33
Sorry, I hav another metting. Thanks,bye
Anne Aikman-Scalese (IPC)
02:13:40
My screen is still holding on 2.4.2.c.2.1. Is there a reason it won't move?
Steve Chan
02:13:46
@Anne, CLO will correct me if I am mistaken, but indeed, now is the time for substantive discussions - though focusing on new ideas/concepts.
Steve Chan
02:14:11
I am on 2.4.2.c.6 :)
Donna Austin, Neustar
02:14:18
@Anne, i'm up to c.6
Vanda Scartezini
02:14:35
sorry Justine was not privately for you
Vanda Scartezini
02:14:54
repeating here: help line is quite relevant- last time just because I knew who to cal I got the info needed by the applicant, but someone not regular to ICANN would not get it
Anne Aikman-Scalese (IPC)
02:15:21
No commnt Cheryl - my screen is held back - don't know why
Steve Chan
02:16:11
@Anne, not sure why your screen is not moving. Maybe toggle between the two share screens, maybe that will refresh the view?
Anne Aikman-Scalese (IPC)
02:16:55
my screen is back on 2.4.2.c.2.1 - I don't know why it is doing that. will log off and log back in.
Michelle DeSmyter
02:16:55
Sending Anne a private message as well
Justine Chew
02:17:11
Or deploying online chat support not just for new gTLD applications to spread operational costs?
Steve Chan
02:18:10
Sorry CLO, Donna, Kristine we missed that as well
Cheryl Langdon-Orr
02:18:13
L plates with Zoom hands
Cheryl Langdon-Orr
02:18:19
Sorry
Kristine Dorrain
02:19:03
It seems like raised hands don't go to the top of the list? That is definitely a bug.
Vanda Scartezini
02:19:06
@donna - WhatsApp could help for chat on line without cost
Maxim Alzoba
02:19:12
e-mail is still quite fast for responses (and leaves traces)
Cheryl Langdon-Orr
02:19:23
Fair point Donna, noted and phone/email support is still ( Itrust) a support method for all prospective applicants
Maxim Alzoba
02:19:30
chats are quite informal
Justine Chew
02:19:39
I wonder if ICANN could look at using a chatbox -- just throwing the idea out there.
Kristine Dorrain
02:19:55
@Vanda, many large orgs cannot use WhatsApp
Maxim Alzoba
02:20:15
to prove anything , applicants would have to use screenshots a lot , so e-mail is better in this
Katrin Ohlmer
02:20:32
+ 1 Maxim. Which issue from the 2012 round are we going to solve, anyway?
Maxim Alzoba
02:20:52
the issue was lack of info to answer and not keyboards
Justine Chew
02:21:03
+1 Maxim
Rubens Kuhl
02:21:11
Most large orgs do not allow WhatsApp because its license doesn't allow professional use. That changes when one of the accounts is a Business account.
Maxim Alzoba
02:21:13
yes
Vanda Scartezini
02:21:29
yes Maxim if the help line really answers timely the email
Rubens Kuhl
02:21:50
Have to drop now.
Rubens Kuhl
02:22:00
Will hear the remaining part of the call, bye...
Cheryl Langdon-Orr
02:22:10
Thanks Rubens
Donna Austin, Neustar
02:23:05
It's a good point Kristine
Donna Austin, Neustar
02:23:56
There's also a fine line about the type of support ICANN should be providing to applicants. They should not be providing coaching of any sort to applicants.
Kristine Dorrain
02:24:10
+1 Donna.
Cheryl Langdon-Orr
02:24:37
And it is important that the planary is *very clear* on what we are talking about in all this is we are making any recommendations
Jamie Baxter | dotgay
02:24:46
+1 Christa .. i think it would be valuable data points to have
Maxim Alzoba
02:25:04
+1 Donna, it is about client support
Vanda Scartezini
02:25:27
+ 1 Donna
Kristine Dorrain
02:25:27
@Maxim, who is the client and what sort of support are you imagining?
Kristine Dorrain
02:25:42
(I just want to be clear what we're discussing)
Justine Chew
02:25:45
Yes, agree with Christa's point. Difficult and should not discriminate against interested parties who may not end up applying. We should look at communications as improving awareness also.
Maxim Alzoba
02:25:48
Applicants -> paid to ICANN, customer relations after that
Maxim Alzoba
02:27:04
sometimes it was a week
Vanda Scartezini
02:27:11
yes Maxim, majority of question came after the applicant was inside the system, when some points are raised
Vivek Goyal
02:27:53
+1 Maxim
Kristine Dorrain
02:27:54
@VAnda, that is very helpful.
Justine Chew
02:28:13
Is short response time already one of the metrics for communications strategy? If not, it should be.
Susan Payne
02:31:16
Agree with Donna - although as to the need for greater support as one approached "crunch time", it is also important that an applicant hasn't left it to the 11th hour and then is expecting others to ICANN to answer questions that are arising because they haven't allowed enough time for the task
Maxim Alzoba
02:31:25
the issue is, sometimes even SLA would not help (instead of resolution, another insignificant question added to trip the timer of SLA)
Christa Taylor
02:31:37
To Donna's pointed out, it also overlaps with FAQ and suggesting answers to from prior questions and ensuring its updated in a timely manner
Susan Payne
02:31:50
"others, ie ICANN" - sorry for typo
Maxim Alzoba
02:32:03
the FAQs were created during the process, not before
Donna Austin, Neustar
02:32:22
@Susan, I agree re the crunch time comment, it will be a difficult balance, but it may be that more staff are required at the end of the process rather than the beginning.
Vanda Scartezini
02:32:48
yes a SLA all be in place for time to respond to any question , known by the applicant too
Christopher Wilkinson
02:36:31
Trying to log on. Zoomit not yet on. CW
Justine Chew
02:36:38
How does the themes/trends of "6 months may not be enough ...." reconcile with the earlier comments around 3 months period in earlier questions?
Jamie Baxter | dotgay
02:37:10
@Justine .. i believe they are in conflict
Maxim Alzoba
02:37:24
@Justine, governments do not work in such short manner (GEOs)
Kristine Dorrain
02:37:47
Isn't the longer comm plan supposed to help address that?
Kristine Dorrain
02:38:09
community or geo TLDs could start working right away...? (perhaps I'm being too simplistic)
Justine Chew
02:38:23
@Jamie, @Maxim, agree. The ALAC believes 6 months is not enough which is why I asked my question.
Maxim Alzoba
02:39:09
bye all, have to drop
Jamie Baxter | dotgay
02:39:48
@Justine .. i’m on the same page as you. any plan must consider all applicant experiences in order to not disadvantage or discourage some
Donna Austin, Neustar
02:39:54
I could argue that given there has been 7 years between now and the 2012 application window, that there has been a considerable communication period in terms of awareness and education about new gTLDs, and therefore the communications period doesn't need to be as long.
Jamie Baxter | dotgay
02:40:35
@Donna .. i push back on that. although we are speaking about this, what is being done publicly to outreach to communities or others?
avri doria
02:40:56
given how long it is going to take until this actually starts i think you have time for as long a comms period as you decide on.
Justine Chew
02:40:57
@Donna, to whom?
Steve Chan
02:41:27
Two hands up and one minute left
julie.hedlund
02:41:44
@Donna & Cheryl: Donna’s comments in the chat are part of the record :-)
Christa Taylor
02:41:56
In WT1, there was an expectation that sufficient time to allow for outreach would occur and likely exceed the minimum 3 months
julie.hedlund
02:41:59
Everything in the chat is part of the record, along with the transcript and the recording.
Vanda Scartezini
02:42:26
thank you Julie.
Susan Payne
02:42:45
I think there's an assumption that the comms period only runs after the AGB is finalised, but there can be plenty of general awareness raising before that
Steve Chan
02:42:51
Monday, 22 April 2019 at 20:00 UTC for 90 minutes
Vanda Scartezini
02:43:24
need to leave now. great call thank you
Donna Austin, Neustar
02:43:30
Agree with Susan and the comment made by Avri
Collin Kurre
02:43:52
Thanks all
Donna Austin, Neustar
02:43:59
Thanks Cheryl
Susan Payne
02:44:02
thanks Cheryl
Katrin Ohlmer
02:44:03
Thanks Cheryl!
Christa Taylor
02:44:03
Pretty good for the first zoom call!
avri doria
02:44:09
bye, thanks
julie.hedlund
02:44:11
Thanks everyone!
Greg "Shazam" Shatan
02:44:14
Bye all!