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Contractual Compliance Update - Shared screen with speaker view
Herb Waye Ombuds
33:16
Greetings from the ICANN Office of the Ombudsman. A reminder the Ombuds team of Herb and Barb can be reached at ombudsman@icann.org We will be hosting a drop-in zoom room beginning next week with details posted daily in the Attendee/Discussion forum
Jonathan Denison
33:16
For Questions/Comments to be addressed at the end of the session:When submitting a question that you want to be addressed out loud, please provide your name and affiliation if you are representing one, start your sentence with <QUESTION> and end it with <QUESTION>. For comments, start your sentence with a <COMMENT> and end it with <COMMENT>. Text outside these quotes will be considered as part of “chat” and will not be read out loud.Please note that all chat sessions are being archived and follow the ICANN Expected Standards of Behavior: https://meetings.icann.org/en/expected-standards-behavior
Maxim Alzoba (FAITID)
43:22
<QUESTION>Does it mean all complainants have to log into the platform? </QUESTION>
Fabricio Vayra
45:46
<QUESTION> Can the NSP be purposed to also handle inbound requests for disclosure of Whois data? <QUESTION>
Maxim Alzoba (FAITID)
47:33
requests should be sent to the Data Processor, I am not sure ICANN is the one
HAMILTOS
49:00
Could you provide a plain language summary of what types of abuse complaints are currently in scope for your compliance efforts (e.g. what specifically do you assess compliance against?).
Maxim Alzoba (FAITID)
50:02
usually it was any of RA or RAA complaints
Susan.Payne
51:15
<question> can you please explain the difference between "complaints" and "inquiries". Are these inquiries issued as a result of the complaints received or are they separate actions
Fabricio Vayra
51:47
@Maxim, it’s a good method to submit requests uniformly, through NSP that are then passed onto Data Controllers by ICANN/Compliance, that also allows ICANN/Compliance to both gather metrics and have records whenever compliance action is necessary. Much more efficient and accurate than side conversations with Data Controllers and looping in ICANN/Compliance later/after the fact. This is how the inaccurate Whois reporting functioned used to work too.
Maxim Alzoba (FAITID)
51:50
<QUESTION>Will a Contracted party receive an e-mail to compliance / legal contacts after something opened/changed in cases?</QUESTION>
Maxim Alzoba (FAITID)
53:09
@Fabricio, it is an unnecessary overload of Compliance by non relevant requests and itself might constitute an abuse of a compliance process
Jonathan Denison
53:19
Hi Hamiltos - is your question regarding abuse complaints something you wish Compliance to address at the end, or is this question part of the chat?
Fabricio Vayra
53:41
@Maxim -- its how inaccurate Whois reporting functioned used to work too.
Susan.Payne
53:59
<question> so, how many of the complaints led to inquiries? how many did not result in any follow-up with the CP? etc
Susan.Payne
54:23
do you publish that info?
Sebastien Ducos
55:08
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Sebastien Ducos
55:35
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HAMILTOS
55:39
I would like them to address what they assess compliance against at the end of the session. This is my first ICANN meeting. I don't understand the answer I received (Assessed against RA or RAA" What does that mean? Can you itemize what's required contractually by ICANN and what's in scope for your compliance efforts. As an outsider I do not understand.
Owen Smigelski (Namecheap)
55:40
+1 Sebastien
Jonathan Denison
57:00
Thanks, Hamiltos - will add the question to the queue
HAMILTOS
57:13
Thanks!
Eng.moamin Hamad
57:18
How is NSP designed for inbound handling and its importance for content? </QUESTION>
Susan.Payne
58:29
<Question> are you auditing all Rrs? If not, how are they selected?
Yan Agranonik
01:00:40
Susan - not all Rrs will be audited. We’ll select Rrs based on several DNS abuse stats related to domains under Rr management.
Jennifer Chung
01:00:55
<comment> The slides are very informative, however seeing that there are links to further information as the presentation moves forward, and the audience does not have access to this slide deck yet, it would be useful for staff to supplement the links referenced as the presentation happens in realtime here. </comment>
Jamie Hedlund
01:03:08
Thanks for the feedback, Jennifer. We will consider it for the next meeting.
Jennifer Chung
01:03:52
Thanks, appreciate it, Jamie.
Owen Smigelski (Namecheap)
01:04:07
Woah- more zone file access request complaints than registration data accuracy complaints? I remember the good ol’ days when accuracy complaints were over 80% of total complaints
Jeffrey Neuman
01:04:13
@Susan - Like the Registries Audit, my understanding is that it is ALL registrars
Jeffrey Neuman
01:04:36
Never mind...I stand corrected :)
Fabricio Vayra
01:10:34
@Jaime - Thanks.
Jeffrey Neuman
01:10:39
<QUESTION> Perhaps more of a clarification. But I think you stated that there is no historical data in the NSP with respect to complaints prior to the launch of the NSP for complaints. Where can that data be accessed if not through the portal? <Question?
HAMILTOS
01:16:21
I am mainly interested in abuse.
HAMILTOS
01:18:30
Excellent. Thank you!
Susan.Payne
01:22:26
thanks for the clarification Amanda
Susan.Payne
01:22:58
yep, answered thanks
Owen Smigelski (Namecheap)
01:28:07
Clarification: NSp will list previous system tickets that are currently open or closed within past 30 days- not all tickets
HAMILTOS
01:28:26
Great panel! Thanks for this.
Leticia Castillo-Sojo
01:28:28
Correct. Thanks for the clarification, Owen.
Owen Smigelski (Namecheap)
01:28:51
Also, I appreciate the improvements in NSp over the previous system